At Little Crown Style, we are committed to delivering premium event supplies and services with reliability, transparency, and exceptional customer care. This Grievance Redressal and Customer Support Policy outlines the steps for submitting complaints, how we handle grievances, and our commitment to timely resolution.

1. Purpose

The purpose of this policy is to:

  • Provide customers with a clear and transparent process for submitting complaints.
  • Ensure timely and professional resolution of issues related to products, services, orders, or online transactions.
  • Strengthen trust and maintain high standards of customer satisfaction.

2. Scope

This policy covers complaints or grievances related to:

  • Order placement, processing, or delivery
  • Product quality, defects, or discrepancies
  • Refunds, cancellations, or returns
  • Billing, payment, or settlement issues
  • Website or account-related concerns
  • Customer service interactions

3. How to Submit a Complaint

Customers can submit complaints through the following channels:

Email:

Information to Include:

  • Full name and contact details
  • Order number (if applicable)
  • Description of the issue or grievance
  • Supporting documents or photos (if relevant)

4. Complaint Handling Process

  1. Acknowledgment:
    • All complaints will be acknowledged within 24 hours of receipt.
  2. Assessment & Review:
    • Our customer support team will review the complaint, gather relevant information, and verify details.
  3. Resolution:
    • A solution will be proposed within 3–5 business days, depending on the complexity of the issue.
    • Resolution may include replacement, refund, correction of an error, or other appropriate measures.
  4. Escalation:
    • If a customer is not satisfied with the initial resolution, the complaint may be escalated to senior management for review.
    • The escalated grievance will be addressed within 7 business days of escalation.

5. Customer Responsibilities

To ensure a smooth resolution:

  • Provide accurate and complete information about the grievance.
  • Respond promptly to requests for additional details or documentation.
  • Retain proof of purchase or delivery confirmation for verification.

6. Timelines

Step

Timeline

Acknowledgment of Complaint

Within 24 hours

Initial Resolution

3–5 business days

Escalation Response

Within 7 business days

7. Communication

  • All updates regarding your grievance will be communicated via email or phone (as provided).
  • Our team strives to maintain professional, courteous, and transparent communication at all times.

8. Feedback & Improvement

  • Customer feedback is valuable for improving our services.
  • After resolution, we may request feedback to enhance product quality, delivery, and customer support processes.

9. Contact Information

For grievances or support, please reach out to:

Address- H/NO A532/1 NEAR THE CHIEFS PALACE, KWASHIEMAN OFANKOR ROAD, ACCRA, GHANA

We are committed to prompt, fair, and effective resolution of all complaints to maintain trust and ensure every event planned with Little Crown Style is memorable and stress-free.